FAQ

1. What is Tokiva ?

Tokiva is a widget for global calls.

Via web, mobile, and instant messaging, millions of users world-wide are using Tokiva to make global calls.

2. What is the Tokiva's pricing ?

Users can save up to 80% on the international calls.

3. How to use Tokiva ?

  - On web, put in the phone umber you want to call, and your phone number, click on "Call" button.

  - On mobile, Text the phone number you want to call to (+86) 1.500.1030.900.

  - On instant messaging system, send phone number as an IM to Tokiva.

Tokiva will call you back and connect you with the party you want to reach.

4. Do I need to download any software ?

No. Tokiva works with any phone, and you can call to any number, without downloading any software.

5. Do I need to switch carrier, change my phone or phone number ?

No. Tokiva does not require any change to your current phone, phone number, or carrier.

6. Do I need to dial a special number as either a dial-in or a prefix ?

No. You do not need to dial any special number. You just need to dial the number you want to call.

7. How to pay for Tokiva ?

Tokiva supports credit cards (Visa, Master) and payment vendors Alipay (支付宝), Moneybookers, and CashU.

8. What is Tokiva's refund policy ?

Tokiva does not offer refund or cancellation. If there is a problem with call connection or quality, please contact us at support@tokiva.com. Tokiva may refund the "time" associated with the call.